Keeping the Infrared (IR) camera drivers up to date might be required in order to fix certain issues with Glance. There are multiple ways to perform the updates:
Option 1 - Manufacturer's Update Utility (Recommended)
To save you time and effort, most manufacturers include a utility application already bundled with your device (for example, Lenovo Vantage). This application helps automate the process of finding and installing the latest drivers and firmware.
Be sure to run that application frequently to make sure your devices firmware and drivers are up to date.
Option 2 - Windows Update
Windows Update is an easy way to obtain the latest drivers and firmware. Simply locate the Windows Update menu in your PCs setting, and click "Check for Updates". This will trigger the Windows Update process, and will install the latest drivers and firmware available.
Option 3 - Manufacturer's Support Website
Should you prefer, you can visit your device manufacturer's support website and navigate to the page related to your specific device. Once there, there should be a download section where you can locate the most recent drivers and firmware for your camera.
Once your drivers and firmware are updated, proceed to reboot your computer and continue using Glance. Should you still encounter issues, please get in contact with us by clicking "Submit a request" at the top of this screen.